Yandex Pro
Slot recommendations
Connected courier preferences with the business need to cover demand in the right locations and time windows.
Context
Couriers struggled to find the most suitable slots, while the business needed to improve fill rates in target time windows.
+1.5 p.p. fill rate · +7–7.5% hours worked per courier
My role
I designed automatic slot recommendations for Gold and Top couriers and improved the wider slot-selection experience using frequent support themes.
What I did
We grouped slots by store and introduced personalised recommendations to reduce search effort and guide couriers to where demand was higher.
Outcome
In the experiment, fill rate increased by 1.5 percentage points; hours worked per courier rose by 7% in the Top wave and 7.5% in the Gold wave.