Enterprise Systems
Franchisee portal: from strategy to workspace
Defined the portal’s target vision and MVP, then developed it into a workspace for franchise analytics, tasks, and financial operations.
Context
Franchise employees needed a secure dedicated workspace instead of Staff. The requirements covered analytics, tasks, financial terms, reporting, and notifications.
Analytics · tasks · financial terms · reports · notifications
My role
I created the target vision within the wider back-office strategy, defined the information architecture and MVP boundaries, and onboarded and mentored an external designer on the product.
What I did
I decomposed the complex domain into product areas and took them from target vision into the product: analytics, task workflows, financial-term management, financial reports, and notifications.
Outcome
The portal was expanded with analytics, task workflows, financial-term management, financial reports, and notifications. These areas prepare processes for migration from Staff and address security requirements; full user migration is not yet claimed.